Training Programmes > SMTS: Training in Telephone Skills

Bespoke Training

SMTS: Training in Telephone Skills


2 Weeks


Course Modules

4 Modules

4 Compulsory

2 Sessions / week

3 Hours / session


€ 250


SMTS 1: Communicating the Correct Information
SMTS 2: Understanding the Customer’s Needs – Two Way Understanding
SMTS 3: Giving Adequate Feedback on time and with Assertiveness
SMTS 4: Reaching Agreement on the Phone

Course Details

Who is this course for?

  • Sales Representatives
  • Customer Service Representatives
  • Professionals who are interested in sales and customer service career

What are the course objectives & benefits?

By the end of the training programme, participants should be able to:

  • Communicate the correct information
  • Ensure two way understanding
  • Provide adequate feedback
  • Reach an agreement on the phone
  • Answer a call concisely, in an informative manner and politely
  • Develop a procedure to make an effective telephone call