Training Programmes > SMTS: Training in Telephone Skills
Duration
2 Weeks
Part-time
Course Modules
4 Modules
4 Compulsory
2 Sessions / week
3 Hours / session
Price
€ 250
Modules
SMTS 1: Communicating the Correct Information
SMTS 2: Understanding the Customer’s Needs – Two Way Understanding
SMTS 3: Giving Adequate Feedback on time and with Assertiveness
SMTS 4: Reaching Agreement on the Phone
Course Details
Who is this course for?
- Sales Representatives
- Customer Service Representatives
- Professionals who are interested in sales and customer service career
What are the course objectives & benefits?
By the end of the training programme, participants should be able to:
- Communicate the correct information
- Ensure two way understanding
- Provide adequate feedback
- Reach an agreement on the phone
- Answer a call concisely, in an informative manner and politely
- Develop a procedure to make an effective telephone call